Change is inevitable, and it must be led, not managed. This Change Leadership Certificate course equips managers and team leaders with the knowledge needed to successfully minimize and eliminate resistance while maximizing the acceptance of change.
This course includes the following lessons:
- Change Leadership for Six Sigma Projects
- Project Charter
- Stakeholder Analysis
- Voice of Customer
- Cause & Effect Diagram w/ 5 Whys
- Silent Brainstorming
- Implementation Plan
- Control Plan
Managers and team leaders will receive a Certificate of Completion after completing this course.